Documentation Procedure for Quality Management of Science and Technology Systems in the University

Abstract

Documents required for science and technology management were designed following a procedure   that   facilitates   implementation   of   a   quality   management   system   in Universities. The procedure suggested to document processes is based on novel components for characterization, disaggregation, specific process selection and detailed study.  It will  be  applied  as  part of  the  general  procedure by means of  interviews, questionnaires, the Grantt chart, impact matrix and computer software (MS project, VISAGY and VISIO). It will facilitate the creation of process charts, flow charts of specific first- and second-level processes; as well as their characterization, interrelation with other processes, and impact of strategic goals in universities. The novelty of this paper lies in documentation design and completion procedure for this particular case. Besides, it can be used as a reference for documentation of the other processes identified. Moreover, it validates the practice of a methodological procedure for process management.