Procedure for Knowledge Management Diagnostic

Abstract

An organization with no knowledge management will fail to succeed. Higher education organizations play a key and active role in knowledge management. This research was developed at the Lázaro Quintana Tápanes Knowledge Management Study Center, Faculty of Economics and Computer Sciences, Camilo Cienfuegos University of Matanzas, Cuba. The aim of the study was to apply a procedure to diagnose knowledge management in innovating or knowledge-centered organizations based on key factors: people, processes and technology, from which the main results of this work were achieved. This paper also shows the center´s results, as well as preliminary strategy lines to develop.