Concept of Quality. Reflections for its Definition

Authors

  • Juan Carlos Mayo Alegre , Centro de Estudios de Dirección (CEDIT), Universidad de Las Tunas Vladimir Ilich Lenin, Cuba
  • Néstor Alberto Loredo Carballo , Centro de Estudios de Dirección Empresarial y Territorial (CEDET), Universidad de Camagüey Universidad de Camagüey Ignacio Agramonte Loynaz, Cuba
  • Saadia Noemí Reyes Benítes , Universidad de Las Tunas Vladimir Ilich Lenin, Cuba

Keywords:

concept of quality, objective quality, subjective quality, comprehensive approach to quality, quality management

Abstract

Lack of consensus on the definition of quality is the main cause of conflicting and inconsistent  results  from empirical  studies, which  prevented  the  building  of  a  solid starting point for its analysis, and therefore to their management process as pursued outcome in any organization. This paper presents a conceptual and critical analysis of the quality category which enabled, from the recognition of a set of properties related to its meaning, to reveal its essence inside the production's social relations context, that is, as an economic category.

Downloads

Download data is not yet available.

Downloads

Published

2015-12-29

Issue

Vol. 9 No. 2 (2015)

Section

Artículos Originales

How to Cite

Concept of Quality. Reflections for its Definition. (2015). Management Challenges, 9(2). https://retos.reduc.edu.cu/index.php/retos/article/view/164

Most read articles by the same author(s)