Concept of Quality. Reflections for its Definition

Authors

  • Juan Carlos Mayo Alegre , Centro de Estudios de Dirección (CEDIT), Universidad de Las Tunas Vladimir Ilich Lenin, Cuba
    • Néstor Alberto Loredo Carballo , Centro de Estudios de Dirección Empresarial y Territorial (CEDET), Universidad de Camagüey Universidad de Camagüey Ignacio Agramonte Loynaz, Cuba
      • Saadia Noemí Reyes Benítes , Universidad de Las Tunas Vladimir Ilich Lenin, Cuba

        Keywords:

        concept of quality, objective quality, subjective quality, comprehensive approach to quality, quality management

        Abstract

        Lack of consensus on the definition of quality is the main cause of conflicting and inconsistent  results  from empirical  studies, which  prevented  the  building  of  a  solid starting point for its analysis, and therefore to their management process as pursued outcome in any organization. This paper presents a conceptual and critical analysis of the quality category which enabled, from the recognition of a set of properties related to its meaning, to reveal its essence inside the production's social relations context, that is, as an economic category.

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        Published

        2015-12-29

        Issue

        Vol. 9 No. 2 (2015)

        Section

        Artículos Originales

        How to Cite

        Concept of Quality. Reflections for its Definition. (2015). Management Challenges, 9(2). https://retos.reduc.edu.cu/index.php/retos/article/view/164

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