Evaluation of Work Satisfaction

Abstract

Objective: A technology using a mathematical model, supported by the rationale of psychological theories centered on the satisfaction of needs and expectations, according to the requirements established by ISO 9001: 2015.

Methods: Scientific observation and sequential experimentation (before-after) evaluation of work satisfaction, and measures for continuous improvement.

Results: The creation of a technology with a model and algorithm through which work satisfaction can be measured, and continuous improvement can be performed.

Conclusions: The rationale for evaluation of work satisfaction is explained through psychological theories linked to need and expectation satisfaction.